General Terms and Conditions
For the use of the RentManager service provided by RNTNG Kft.
1.1. These General Terms and Conditions (GTC) set out the rights and obligations relating to the use of the service supporting the administration of a rental period (the "Service"), available on the website rentmanager.rentingo.com and - once made available - on the mobile application offering the same functionality (together hereinafter: "RentManager"), provided by RNTNG Korlátolt Felelősségű Társaság (registered seat: 1114 Budapest, Kosztolányi Dezső tér 7.), as well as the rules governing the conclusion, termination and modification of the related contract.
The purpose of RentManager is to support the administration of a residential lease already established between a Landlord and a Tenant - including property and tenant management, monthly statements, and communication between the parties.
The personal scope of these GTC covers the Service Provider and the User making use of the Service.
2.1. Contracting parties
2.1.1. Service Provider (hereinafter: "Service Provider"): RNTNG Korlátolt Felelősségű Társaság, registered seat: 1114 Budapest, Kosztolányi Dezső tér 7., company registration number: Cg.01-09-415281, tax number: 32270013-2-43, court of registration: Metropolitan Court of Registration (Fővárosi Törvényszék Cégbírósága), e-mail: [email protected].
2.1.2. User (hereinafter: "User"): the natural person who enters into a legal relationship with the Service Provider for the use of RentManager, under the terms set out in these GTC.
2.2. Other definitions
Privacy Notice: The privacy and data processing notice relating to the use of RentManager, available within RentManager.
GTC: These General Terms and Conditions, containing the detailed rules of the contract between the Service Provider and the User.
Landlord: A User who uses RentManager to administer their own property/properties and the related lease relationships.
Tenant: A User who uses RentManager to administer an existing lease relationship (in particular to view statements, communicate, and record meter readings).
RentManager: The collective name of the service provided by the Service Provider and covered by these GTC, accessible via the Website and - once made available - the Mobile Application.
Service: The service available through RentManager that supports the administration of a rental period (property and tenant management, monthly statements, messaging, and related additional functions).
Contract: The agreement concluded between the Service Provider and the User, by way of registration, for the purpose of using the Service.
Website: The website rentmanager.rentingo.com and its subpages.
Mobile Application: The mobile application for RentManager to be made available in the future on the Google Play Store and the Apple App Store.
Civil Code: Act V of 2013 on the Civil Code (Ptk.).
Government Decree: Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses.
3.1. The Contract between the User and the Service Provider for the use of the Service comes into being upon acceptance of these GTC and the Privacy Notice.
3.2. A Landlord may register with RentManager directly, through the registration interface, by specifying their role, using an email address and password, or via one of the social login (SSO) options available in RentManager. A Tenant may register with RentManager in two ways: (i) based on an invitation sent by a Landlord, acceptable within a specified period, or (ii) by self-registration using a code provided by the Landlord, activated upon the Landlord's approval. If the email address provided by the User is already registered in the system, the User must accept the new lease relationship after logging in.
3.3. A Tenant may have only one active lease relationship in RentManager at any given time.
3.4. A User may only be a natural person with full legal capacity under their own applicable law. By accepting these GTC, the User declares and warrants that they meet this condition.
3.5. The User is required to provide accurate information during registration and while using the Service, and to keep it up to date. The User is liable for any damages and costs arising from providing false information.
3.6. The language of the Contract and of these GTC is Hungarian. In the event of any translation of the Contract or these GTC into a foreign language, the Hungarian text shall prevail for interpretation purposes.
4.1. Through RentManager, the Service Provider enables the administration of an already existing lease relationship between a Landlord and a Tenant: management of properties and rooms, tenant management, preparation and viewing of monthly statements, and messaging between the parties.
4.2. The Service Provider is entitled to review and change the content of the Service from time to time, to add or discontinue features, and to suspend or discontinue the provision of the Service, subject to compliance with the provisions on amending these GTC.
4.3. The Service is currently available free of charge. Should the Service Provider introduce a paid feature in the future - in particular online rent and utility payment - the terms and fees thereof will be published within RentManager and by way of an amendment to these GTC.
4.4. The Service Provider is entitled to temporarily interrupt the provision of the Service for the time required to carry out necessary maintenance and update work. The User is not entitled to compensation for an interruption of the Service of reasonable duration.
4.5. The Service Provider reserves the right to refuse the use of the Service to any person - by refusing registration, or, in the case of an already registered User, by excluding them from the Service - without justification, in particular if the person's conduct is abusive or harassing towards the Service Provider, other services operated by the Service Provider (in particular Rentingo), or another User, or is otherwise incompatible with the proper use of the Service.
5.1. The User is required to provide accurate information during registration and while using the Service. The User is liable for any damages and costs incurred by the Service Provider or a third party as a result of the User providing false information.
5.2. In sending messages and in content uploaded to RentManager (in particular statements, documents, meter readings), the User may only publish content that complies with applicable Hungarian law and the rules of community conduct. The User is liable for any damages and costs incurred by the Service Provider or a third party as a result of the User's breach of this obligation.
5.3. The Service Provider reserves the right to remove any user content that violates this provision and to exclude the User who published such content from further use of the Service.
6.1. By using RentManager, the User consents to the Service Provider processing their data as set out in the Privacy Notice. The detailed rules on data processing, transfer and erasure are set out in the Privacy Notice.
6.2. The Service Provider does not participate in any dispute between a Landlord and a Tenant arising from their lease relationship.
7.1. The Service Provider may not be held liable for consequences arising from the User's breach of these GTC, in particular events connected with improper use of the Service or the provision of false information.
7.2. The Service Provider assumes no liability with respect to the lease relationship between a Landlord and a Tenant - in particular the content of the lease agreement or the accuracy of statements. The Service is solely an administrative tool; the parties are responsible for the content of their own legal relationship.
7.3. The Service Provider assumes no liability for any direct or indirect damages arising from the use of the Service, unless such damages result from the Service Provider's intentional conduct or gross negligence.
7.4. The Service Provider may not be held liable for technical disruptions, including but not limited to internet connectivity outages.
7.5. The Service Provider's liability does not extend to lost profits or consequential damages resulting from a damaging event. This limitation does not apply to liability for culpable conduct causing harm to life, physical integrity or health, or to damage arising from the Service Provider's intentional conduct.
8.1. The Service Provider is entitled to unilaterally amend these GTC at any time.
8.2. The Service Provider will publish notice of the fact of the amendment, a summary of the changes, and the effective date of the amendment within RentManager, and will notify the User thereof by email or system message, at least five (5) calendar days before the effective date in the case of an amendment creating a new obligation for the User.
8.3. If the User continues to use the Service after the amendment takes effect, the User thereby accepts the amended GTC.
9.1. The User may initiate deletion of their account at any time through the user interface, in accordance with the deletion process in effect at the time. Deletion also terminates the Contract with the Service Provider.
9.2. The Service Provider may unilaterally terminate the Contract with immediate effect if the User breaches an obligation set out in these GTC or in applicable law.
9.3. The Service Provider will notify the User of the termination of the Contract by email.
10.1. The User may submit complaints regarding the Service or the Service Provider's activities in writing, through the contact details of the Service Provider set out in Section 2.1.1.
10.2. The Service Provider will send its substantive response to the complaint within thirty (30) days by email or by post. If the complaint is rejected, the Service Provider will inform the User of the reasons for the rejection.
10.3. If a consumer dispute between the Service Provider and the User is not resolved through negotiation, the User is entitled to file a complaint with the consumer protection authority, to initiate court proceedings, or to turn to the competent conciliation body. The conciliation body competent for the Service Provider's registered seat is: Budapest Conciliation Board (Budapesti Békéltető Testület), postal address: 1016 Budapest, Krisztina krt. 99.
10.4. Users residing in the European Union may also use the online dispute resolution platform in connection with a service used over the internet, available at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU
11.1. The Service Provider strives for a high level of availability of RentManager. Pre-announced planned maintenance of up to one business day does not qualify as downtime.
11.2. The Service Provider applies technical and organizational measures to protect Users' data and to prevent data loss and unauthorized access and modification. A User's account can only be accessed with the password belonging to that account. Electronic communication through RentManager takes place over an encrypted (HTTPS/TLS) channel.
12.1. Matters not regulated by these GTC are governed by the Civil Code and Hungarian law.
12.2. The Service Provider may validly communicate its legal statements relating to this Contract to the User by system message sent to the email address provided by the User, or by post if necessary.
12.3. Disputes arising from a Contract concluded under these GTC between the Service Provider and the User fall within the jurisdiction and competence of the court competent for the Service Provider's registered seat at the time, unless excluded by a mandatory provision of law.
12.4. These GTC enter into force upon publication within RentManager and remain in effect until withdrawn or amended.
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